Sarmai Forniture is a young and dynamic company, founded with the main aim of establishing itself and becoming a point of reference in the following sectors: HARDWARE-GARDENING-INDUSTRY. Founded in 2013, it immediately specialized in the sale of equipment and machinery for gardening and forestry use, as well as tools for the mechanical and industrial sectors, without neglecting the demands of DIY and home improvement enthusiasts.
In just a few years, thanks to careful management by the owner, Sarmai Forniture is now able to offer a wide range of products. font-size: 16px; white-space: pre-wrap;">In just a few years, thanks to careful management by the owner, Sarmai Forniture is now able to offer a wide range of products for both hobbyists and professionals, always providing customers with the ideal solution for a variety of sectors, including: Hardware, Gardening, Agriculture, Livestock, Wine-making, Irrigation, Screws, Welding, Outdoor furniture, Compressed air, Safety equipment, Electrical equipment, Tools, Power tools, with the aim of becoming a point of reference for the surrounding community. This goal has also been adopted for the online world. In fact, since 2015, Sarmai Forniture has also been present online, selling its products on the most popular marketplaces, in addition to selling online on its own website.
Fast order processing and shipping, friendly and responsive communication, and detailed and accurate product descriptions are just some of the key points on which our work is based. We are confident that the key to success lies in the points mentioned above and in complete customer satisfaction, even before price. Sarmai Forniture continues to operate with the utmost professionalism and transparency that has distinguished us to date, certain that this is the only way to achieve our ambitious goals.
On eBay, you can pay conveniently by card or PayPal, but if you contact us, you can pay by bank transfer or cash on delivery upon request.
PAYPAL immediate payment: You can pay online with your PayPal account. You will be redirected to the PayPal website to complete the payment.
- If you do not yet have a PayPal account, you can easily create one by selecting the option "I don't have a PayPal account" option and linking your credit or debit card to the account. This way, your card details will always be saved on PayPal and you can make quick and secure payments.
- If you already have a PayPal account, you can pay securely by logging into your account. There are no transaction fees for the customer. The email address for PayPal payments is: info@sarmaiforniture.it
CARD immediate payment: You can pay online with your credit or prepaid card.
- With eBay, you can pay directly by card using Visa, MasterCard, and American Express.
BANK TRANSFER payment received within 1-3 working days: - If you do not have PayPal or a card, or if you are a company and can only make payments by bank transfer, please contact us by email at: vendite@sarmaiforniture.itrichiedendo with your order and payment details, one of our operators will reply with the total amount of the transfer and the details for making it. Commission costs are based on the contractual conditions applied by your bank. The goods will be shipped within 1 working day of the transfer being credited, unless otherwise agreed in advance by the parties.
If you are not familiar with online payments and would like to pay on delivery, simply contact us at: vendite@sarmaifornitrice.it. white-space: pre-wrap;">CASH ON DELIVERY payment: - If you are not familiar with online payments and would like to pay on delivery, simply contact us at: vendite@sarmaiforniture.it or on our mobile: 333 1605503, also via WhatsApp, and make arrangements with our operator for payment on delivery. Payment on delivery is only possible in cash, incurs a surcharge, and has a maximum amount limit subject to current regulations on cash circulation.
Our shipments are made by express courier and delivered within 24/48 hours.
Order preparation times
All orders are shipped within one working day of dispatch. If the order requires more time to prepare, we will notify the buyer and indicate the time required for shipment.
Tracking code
All shipments are provided with a tracking code, which is provided when the courier picks up the shipment and automatically updated in the order details.
Delivery delays
Please note that sometimes delivery delays may occur that are not directly attributable to us, but which may unfortunately be due to the reorganisation of shipments, problems with the courier, or the recipient not being present at the time of delivery. In such circumstances, we invite you to contact us if your order has not been delivered within the expected delivery time so that we can carry out the necessary checks and follow-ups.
Damaged goods
Although Sarmai Forniture is committed to choosing the best couriers for their professionalism and punctuality, the transport of goods that contain metal parts, are fragile, or generally have a volume or weight that makes them difficult to handle, there is a high risk of damage. Please note that in this type of purchase, the goods travel at the buyer's risk and no claims for damaged goods will be considered if, at the time of delivery, the recipient has not accepted the delivery with reservation. However, we want to assure you that our commitment to packaging the item and our experience in the sector have allowed us to develop packaging systems for the most fragile goods aimed at preventing possible damage caused during transport.We nevertheless recommend that you carry out the following checks upon receipt of the goods:
- Check that the number of packages delivered is the same as that stated in the shipment tracking information.- Check the integrity of the packages. If the packages show dents, tears, or signs of mistreatment or tampering, even if only to the packaging, it is mandatory to report this to the delivery person and request that they note the defect on the delivery note/delivery note, adding the defect found on the packages. Without this annotation, it will not be possible to make a claim for damaged or missing goods.
In the case of delivery of obviously damaged packages, you have the right to ask the courier to wait and request that, together with your signature, the words "accepted subject to inspection + reason" be noted on both the paper delivery note (if present) and the handheld device. The reason may be, for example, damaged packaging, missing packages, or packages that have been clearly tampered with. In the event of receiving damaged goods, it is the customer's responsibility to immediately contact the company through customer service or through the contact information provided in the terms and conditions of sale. Complaints will only be accepted if the above conditions have been met.
Please note: shipping to remote areas:
For smaller islands such as Pantelleria, Ponza, Vulcano, Giglio, Elba, etc.and some areas included in the list of areas defined as "remote," shipping by courier may require a surcharge. Therefore, if the customer does not request in advance to be informed of the surcharge for shipping to a remote area, they will be contacted after placing the order to determine how to pay the surcharge. Shipping to remote areas requires up to 5 additional business days for delivery.
Invoice
All our orders are shipped with a receipt, however if you are a VAT number holder or need to receive an invoice for your order, we can issue an electronic tax invoice upon request. Please note that the invoice request must be made at the time of ordering, providing all the necessary billing information (header, VAT number, registered office address, and SDI code). If the invoice request is not made immediately after placing the order, we will not be able to issue an invoice later.
Multiple purchases (excluding heavy or excessively bulky items)
In the case of multiple purchases, you can pay a single shipping fee. If there are different shipping costs, the highest amount will be considered, adding a small surcharge for all other items in the order. Make your purchases by adding everything to your cart and BEFORE MAKING THE PAYMENT, CONTACT US AND REQUEST A SINGLE SHIPMENT.
Peaceful shopping
We do everything we can to make your shopping experience as peaceful as possible. If you have a problem, don't hesitate to contact us. We are not a multinational corporation but a small company that knows its growth depends on customer satisfaction. One of our operators will respond to your requests and evaluate your case. Every customer is different, and there is a solution for every problem.
Availability
All published items are available for immediate delivery from our warehouse. However, as we operate on various platforms in addition to having a physical store, false availability may occur. In the event of an order for an item with false availability, we will contact the customer and notify them of the situation, indicating the time required for the purchased item to become available. If you want to be sure of the availability of an item, we recommend that you write to us or contact us by phone before placing your order.
Upon receipt of the goods, please check that the number of packages corresponds to that indicated. font-size: 16px; white-space: pre-wrap;">Receipt of goods
Upon receipt of the goods, check that the number of packages corresponds to that indicated on the delivery note. In case of visible damage to the packaging, sign with the words "subject to inspection." For more information, read the Shipping section.
Defective/damaged goods
Before each shipment, our staff carry out a quality check, quantity, and test the item to be shipped to avoid or minimize any problems related to manufacturing defects. However, on rare occasions, it is possible that the customer may receive a defective item or that the item may have been damaged during transport, compromising its proper functioning. In these situations, we suggest that the customer contact us immediately upon receipt of the goods, reporting the defect found. One of our operators will take care of the request and, depending on the agreement made, will either exchange the item, issue a partial refund (if you keep the item), or issue a full refund (if you choose to return the item).
All items are covered by the manufacturer's general warranty for a period of 12 or 24 months, depending on the type of user (private or business). The deadline for reporting the defect is 2 months from discovery. Depending on the product, the warranty is managed directly by our company or by authorized service centers located throughout Italy. If the lack of conformity becomes apparent more than six months but within two years of delivery, the consumer must prove that the damage is related to a defect that existed at the time of delivery. If the repair of the goods takes place during the validity of the legal warranty, no new warranty period shall apply to the replaced part, which shall therefore expire at the natural end of the warranty period starting from the date of purchase. In order to exercise the warranty right, it is very important to keep the receipts (or better still, a photocopy to avoid the text on the chemical paper being erased) or invoices made out to a natural person or company with a VAT number for the entire duration of the warranty period.
Pursuant to the provisions of Art. 52 of the Consumer Code (Legislative Decree 206/2005), the Consumer (meaning exclusively the natural person who makes the purchase outside of their business and/or professional activity) has the right to withdraw from the contract, even without just cause, no later than 14 calendar days from receipt of the goods, unless the conditions provided for by the marketplace are more favorable.If the Consumer has requested cash on delivery, since it is not possible to make a refund using the same system due to a possible violation of current anti-money laundering regulations, the Consumer must indicate in the aforementioned communication the details of the bank account to which the amount due should be transferred. In the absence of such data, we will not be responsible for any delay in making the refund. To exercise your right of withdrawal, you must contact us (Sarmai Forniture - Loc. Staglioni/Area PIP,2 - 84020 Oliveto Citra (SA) - Italy / Tel.: +39 0828 995260, email address: info@sarmaiforniture.it) by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract.The right of withdrawal does not apply to audiovisual products and sealed computer software opened by the consumer, nor to the supply of goods made to the customer's specifications or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The only costs charged to the Customer in the event of withdrawal are those of returning the product.
Withdrawal cannot be exercised if one of the following fundamental conditions is not met:
• Absence of the original packaging;
• Absence of supplementary elements such as accessories, manuals, software, etc.;
• Damage to the product for reasons other than transport;• Use resulting in wear and tear of one or more parts of the purchased item;
Pursuant to Art. 57, paragraph 1, Legislative Decree 206/2005, it is the consumer's responsibility to ship the goods at their own expense, no later than 14 days from the notification of the exercise of the right of withdrawal, to the following address:Sarmai FornitureLoc. Staglioni/Area PIP,284020 Oliveto Citra (SA)
To avoid unpleasant misunderstandings, we strongly recommend:indicating the name of the person who made the purchase as the sender, including a copy of the purchase order received or a copy of the declaration of exercise of the right of withdrawal inside the shipment.
Refund
Once the item has arrived at our warehouse, it will be examined to verify that all the basic conditions for issuing a refund are met. The refund will be made according to the payment method used to purchase the item, with the exception of orders made with cash on delivery, for which the amount net of the cash on delivery fee will be refunded to the current or bank account previously indicated by the purchaser. Sarmai Forniture reserves the right to charge any costs for damage or loss during transport.
