Refund policy

Our 14-day return policy states that you have 14 days from the date you receive an item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

To initiate a return, contact us at info@360brico.com. Returns must be shipped to the following address:

Sarmai Forniture SRL
C.da Staglioni, 2
84020 Oliveto Citra
Salerno

If the return request is accepted, the customer will receive instructions for returning the merchandise via email. The customer is responsible for shipping the return and must strictly follow the provided instructions.

Please note that items returned without prior return authorization (RMA) will not be accepted.

For any questions regarding returns, please contact us at any time at info@360brico.com. 

Damage and Issues
Please inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you received the wrong item. This will allow us to assess the issue and ensure it is resolved.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please don’t hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. As noted above, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

Refunds
As soon as we have received and inspected your return, we will notify you whether or not the refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and reflect the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@360brico.com